United Van Lines

 
While this was a relatively small move, a lot of things arrived broken or crushed. Our dining room table arrived with a broken leg, a chair had a broken leg and arm, a lamp was broken, all the boxes were crushed. The vault was very poorly packed. The movers put heavy boxes on top of the chair. We had ordered a special box for a tall delicate lamp which they forgot to bring. They wrapped it in blankets and promised to put it in a box at the warehouse. It arrived still just in the blanket and was broken. The Florida company, McCollister's Transportation Group of Sunrise, FL provided very incompetent people to pack the truck. Because this is a United Van Lines Co. they handled the repairs and did repair most everything, however, the repairs were mediocre. After the shock of how much broke, the current rub is that they are refusing to repair the arm of a chair that also had a broken leg. They are saying that because it is an old chair, even though the leg was broken (they repaired that), the dislodged arm wasn't due to mishandling, but age and won't cover that part of the claim. The arm was fine before the move. Clearly the movers were incompetent and yet they keep insisting that the arm of the chair broke because it is old. The claim department is under the larger corporation UniGroup which is United Van Lines and Mayflower. They are the ones who are denying the claim. I'm continuing to address this up the chain of command. What a waste of my time after paying so much money. Very aggravating and frustrating. I would not recommend any of the companies mentioned in this review.
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Service cost: $2100

What we liked most is the way this company and its employees were helpful, and did what they said they would do. Ways were suggested to save money on the move, extra boxes were supplied, and everything was done on time. Good follow-up and attention to detail. Would recommend very highly. Darlene Turner, andDick Abernathy and the packing crew were all very helpful. On the day of the move we were contacted by the office to see if the all was going well, the packers seemed to take care to insure items were not going to get damaged, and a good review of any problems on any furniture were noted and shown to me. After the packing of the truck the crew cleaned up everything and after the move followup was made.

Service cost: $6000

If you can avoid dealing with these people, try to do so as much as possible.  Here's the experience I had.  While waiting in my car at the downtown property that I manage, a large truck is pulling up so closely beside me to the point where they almost clipped the front end of my car.  I am clearly off to the side, away from anyone so I'm wondering why someone would get so close. Knowing that most of the delivery people are on site to serve one of my residents (moves, furniture delivery, etc.), I get out of my car when they get out of theirs & ask them what I can help them with.  After confirming who they are here for, I mention to the passenger that they came awfully close to my vehicle & the man said "it's all good, she's a good driver."  I didn't think much more of it, and when my assistant manager walked up, I had him get the freight elevator keys and as they are walking off & I'm getting back into my car, the passenger mover tells the female driver in a way of instigation what I said a little earlier and she looked at me and said in a voice full of hate "Did I hit it?!?!  Well then..!" moving her head side to side in a very uncaring, rude manner.  I told her I didn't need to be talked to in that manner and asked if I could get her boss's contact information in which you replied in the same fashion she did earlier "I AM the boss!" and walked away.  I mentioned she would hear about this again as I plan to notify the Better Business Bureau. The other man threw his hands up in the mix as well, so it's evident they work as a team fighting customers, potential customers and building management. If these people act like this, how do you think they are acting when they are in your home?  When you aren't home, do you think they are honest people?  Think about it. .

Service cost: $500

My family and I have moved 5 times in the last 11 years. All of these times we have used various moving companies. Our fist experience 11 years ago was with United Van Lines. It was outstanding and everything just shy of being perfect. Since that time we used many other companies as a result of the concern for cost. All of those experiences were decent but pretty much mediocre.

This last move was from West Palm Beach to San Antonio. We paid $10K out of our own pocket to have United to move us. They were not the cheapest but our first experience was such a positive one that we wanted to have that same experience again.

The packing experience was a JOKE! We were sent 2 packers for a 5 bedroom home (3700+sq ft) that was short on the actual packing supplies and had to have one of the packers leave early in the day to get more and they STILL ran out! After 8pm they simply threw items in boxes without any sort of padding or wrapping.

I cannot even tell you how many items were damaged in the move. As items came off the truck we saw item after item damaged. The final straw was when we noticed my husband's MV Agusta damaged. This is a showpiece motorcycle that he had shipped directly from Italy (it's only 1 of 57 in the entire US).

We immediately called to let them know that we would have to be putting a claim in on this move (which we have NEVER done in all of our years of moving). We followed every single detail we were told to do to ensure the claim was handled properly. We were told it would take 3-4 weeks to have the claim resolved once it was submitted.

We submitted everything on our end June of 2018. Here it is the week of Thanksgiving and we are just getting it settled. That might sound great, however, they have not only denied items (which we expected to some degree) but they are only paying for 1 item that was damaged on the motorcycle. I was SPECIFICALLY told to break down all of the items on the motorcycle since this was such a unique and specialty item and they would handle it as a separate claim even though it was all in the same original claim.

NOW I'M BEING TOLD THAT IT WASN'T TO BE BROKEN DOWN AND WAS CONSIDERED TO BE ONE ITEM?!?!?! How is that my fault that I followed your orders??

If I want this resolved I will have to take it to arbitration in order to get the additional couple grand that they destroyed out of my bike and how ever many months this will all take to resolve!!

Trust me - this isn't over! I'm not just rolling over. Arbitration is definitely worth it for all of the hassle and headache they have put me and my family through.

We were insured for 80K yet they can't fork over what they screwed up? We are the ones to suffer and we are the ones that will now have to come up with the funds to fix THEIR mistakes and mishandling. And yes, we have pics and documentations for everything so this is by no means fabricated.

We will NEVER use United again and I would advise you to do the same!!

Move size: 4+ Bedroom Home Service cost: $10000

Moved from Massachusetts to Florida after retiring in May. This company was to take my furniture April 26th and expected delivery in late June. When it was delivered, several items were missing. Many other items were damaged. Worse, they “lost” a dining room chair along with a headboard for one of the beds.

I told them the chair was my top priority as it rendered a $5000 Thai Rosewood dining room table and chairs worthless. I am now 73 and retired on a fixed income and don’t have the money to buy new furniture. A week later, they found the dining room chair and headboard (around July 8th). In spite of weekly calls, emails - pleading, cajoling, they kept telling me my chair would be “coming next week” then transferred me from person to, obviously trying to hand me off to others.

Finally, in desperation, I agreed to forgo the rest of my claim down to $500 if they could just PLEASE get me the dining room chair. Finally, they shipped my chair to me UPS Freight, FIVE months after they found it. They had just thrown the chair in a flimsy card board box with no protection. Due to this, it was destroyed in shipment. The mover’s adjuster come out to assess the damage and took pictures of the dining room chairs.

He confirmed all of the damage and took pictures of the broken chair. Three weeks later they had still not responded to the claim. Finally, when I called threatening a lawyer and contacting the better business bureau, they sent me a “settlement letter” saying the chair was only worth $200 and included a link to a web site to some other chair. It was a different color, cheaply made, and the only thing it had in common was they were both chairs. Regarding the rest of the damage, they said I couldn’t prove it was not damaged before after the move.

Move size: 3 Bedroom Home Service cost: $7000

I recently hired United Van Lines to complete my move from PA to GA on May 22nd. United sub contracted the move out to Parks Moving Company out of Pittsburgh. Overall the move went well however there were some damages to my property. I have moved many times so I understand this happens but it is how claims are handled that demonstrates the quality and reputation of the company. In this case, downplayed the damages and has suggested unsafe repairs which would create a safety hazard to my family. The individual has suggested that load bearing items or delicate china should be glued together. The individual stated that 2" wide shims could be inserted into a 500# china cabinet so it would lean backwards (then the damaged base wouldn't be noticeable). He stated that the floor wasn't level even though he has photos documenting the fact that the china cabinet is the only thing that is leaning. The individual actually stated that destroying a custom china set didn't obligate the company to it since cracked china could still be used. I identified all my high value merchandise which included the china, china cabinet, piano and tables. Several of the items had custom shipping containers which were also destroyed (The adjuster did not propose a settlement for the shipment containers despite receiving numerous pictures of the damage.) I have over $3000 in damages and he has proposed a settlement of $150.

Move size: 4+ Bedroom Home Service cost: $7500

Armstrong Relocation/ United Van Lines moved my household goods from New Orleans, LA to Pittsburgh, PA on May 28th and 29th this year (2021). They lost 2 pieces of furniture - an antique french fruitwood chair and a black lacquer table with fretwork legs that I have had for the last 20 years and moved with several times in the past. They also lost my bedroom rug- an 8x10 wool rug. They broke the marble top of my french secretary into three pieces; they broke the legs on two Windsor chairs which have now been repaired by the company who made them in Maine for $750 ( shipping costs both ways was $1,404); they broke the bow on a gold leaf mirror and on one of two car ed, wooden wall hangings. They never contacted me regarding the missing items. I had to telephone them. Their attitude has been dismissive from the beginning. The move was a disaster. They are now trying to not pay my claim .which is miniscule in regard to the loss and damage. This is one company to avoid at all costs. They told me the move was covered by their insurance for $70,000. Linda Monroe

Move size: 2 Bedroom Home Service cost: $15000

My experience with United Van Lines/Sullivan moving company was BY FAR the WORST experience I have ever encountered with a service provider in my ENTIRE life!! The very worst, and if you would rather not endure the head-ache of their services yourself, I would advise you take heed to my review. First off, at inception of business transaction, they seem to be very service oriented and accommodating that is until they get your business and the contractual agreement between you and the company has been signed. I was initially told that there was a time frame that I would receive my items resulting from a move from CA to VA. The estimators came to my place in CA, surveyed the items to have been shipped, gave me an estimate, and told me that since the total weight amount of my items weighed below the required minimum, that I would be charged just the standard weight. Cool. They then proceeded to tell me that it would take between 5-15 days to receive my shipment from CA to VA (as I arrived to VA before the movers did.). Throughout the process and after my card was charged the service fee, I not once heard from United Van Lines/Sullivan moving, forcing me to have to check in with them intermittently just to simply check the status of the move. Further, when I left messages for my moving coordinator, I never received returned phone calls, forcing me to call, hold, and wait for her to take my calls.  After about a week and a half after being told the length of time it would take to move my items, from the moving coordinator, I was then told (again a week and a half later) that the driver was still in AZ, and making his way to the East Coast?. We are now to day 10 of the process and I was then told that the driver might not arrive to VA until the actual 15th day (as promised by contract) because the truck drivers can only drive so many hours in a day. Fine. We get to the 15th day and I am then told (by the way, by the driver, whom I had spoken to for the VERY FIRST time the day my shipment was to arrive, and never prior, even though the driver told the United Van Line company that he called me on several occasions [not true!]) that  he would not be able to make it by the close of business on the 15th day because when he did the delivery before mine, he didn’t have help unloading the truck and that it took him longer than he thought. This is not my fault, and I should not have had to suffer the consequences of a delay in the delivery of my items because United Van Lines/Sullivan didn’t plan appropriately. Nevertheless, when the driver finally arrived to my address A DAY LATE, he then tells me that he can ‘t unload my items until the next day because he was tired from having to 1.) unload the last delivery by himself 2.) for having to wait to get the truck fixed because of a minor maintenance mishaps (between the commute from his last delivery to mine, and 3.) because he needed more help unloading my things and wouldn’t be able to get the help until the next day, Again, isn’t this something United Van Lines/Sullivan moving should have set up before the driver got to my address? So finally arriving a day LATE after my contractual time frame that was paid for, the mover(s) finally unloaded my items, came in my home, scratched my walls, left SEVERAL broken items in my boxes, set up a couple things and left. I called to make a complaint to my moving coordinator after this tremendous inconvenience, because after all, I had to take time off from work, and sacrifice not having my items when promised to me and having to wait to get them, all to be berated by United Van Lines/Sullivan Moving company and told that there was nothing they could do about this because my load was less than 3,300lbs? They proceeded to tell me that the only way I could file a claim against this matter was if I had a delivery that was the maximum weight amount otherwise, if I wanted to get a lawyer I could do so. Really?! No apology, no partial refund for the tardiness and broken items, nothing. Just rude staff that could care less that their service was less than sufficient. Anyway, my moving coordinator was Dawn Lewis, my estimator was Troy Becker, my driver was David Rivera, and I was berated by a guy in the office I think by the name of Sebastian Brooks. I WILL NEVER EVER USE THIS MOVING COMPANY EVER AGAIN, AND I HIGHLY RECOMMEND AGAINST THEM! .

Service cost: $2000

Tons of broken items and claims department a total nightmare to deal with. They definitely spend more energy on fighting insured claims than taking care of the items during the move and storage. Claims department originally stated 4-6 weeks to process everything, but I am now 2 months and still not close to being resolved. Claims adjuster assigned to me is rude, clueless and disorganized.  It does not sit well with me when someone questions my personal integrity.  I have all documentation to support my claim and my contact refuses to look at it.  After reading some of these other posts, I am wondering if she is so over worked that she just picks who she wants to help..or perhaps she gets commission off what she prevents the company from paying out?

Service cost: $15000

This company cares nothing about customer service! All the nightmares of moving are personified in this company! This company was selected by my employer, Lurie Children's Hospital of Chicago (most likely because of a corporate discount). Thus, if I'd had any prior knowledge or say-so in their selection, they WOULD NOT be my choice (and will not ever be so in the future). When I was setting up my move dates with their representative, they did not offer me an option for delivery timeframe, and just mandated it to me. When I complained about that, they responded by saying they are not "required" to negotiate that with me. When I complained further, they finally coordinated a reasonable delivery date. But, that's when the nightmare just began. Although they were compensated for "unpacking", that unpacking is just DUMPING all materials out of boxes into the center of the room, in big piles of messes. My wife was busy trying to control our 2 year old twins, and they continued to dump unsafe objects (tools, knives etc) well within their reach. They completely damaged our hand-crafted oak dining set and a high value painting of mine (which I had declared as a high value item). Now, they've spent the last 4 months giving us the run-around in compensating us for these losses. When you try and call their claims department, they give you a song & dance about how they have "so many claims" to deal with! I have filed complaints with Department of Transportation and the Better Business Bureaus. But, the only way to make companies like this change is for you, the future customer, to stay away! That is the only solace my wife and I can take in this nightmare.

Service cost: $12000

I cannot say enough about how wonderful the California division of this company conducts business. Golden Eagle Moving Services out of Upland CA are simply the BEST! The driver we had, Victor Munoz, was just wonderful. Professional, courteous, prompt, caring and efficient. The load arrived as promised, at the time promised and was unloaded here in Philadelphia with no damage. The crew in Glendora was amazing, I am a glass artist and had 18,000 lbs. of equipment and glass to move. They worked incredibly hard. They were careful and respectful of our items. Here on the Philadelphia side, the crew was not quite as good. They had one surly, lazy kid but the other two were just wonderful. I will absolutely use Allied again as we will be moving within 6 months. (I will just be sure to tell them not to send Mr. Bad Attitude!).

Service cost: $10500

Liberty Transportation/United Van Lines has lost two boxes that were most precious to me during my move from NYC to France. They contained notes that my father wrote in the hospital before passing away, and unique family pictures, letters and documents of which we have no copies. Losing these boxes meant losing our father's only memories and has caused profound distress to my siblings and myself. It also means that my children and baby niece will have no trace of who their grandfather was.

The loss of these boxes is the result of a series of mistakes on Liberty Transportation's part, including the following ones:

(1) The container with my belongings was un-sealed and unloaded without authorization before reaching my house and its content transferred into 2 vans, due to an incident with the driver.

(2) The movers did not have an inventory list for me to check off upon delivery and were very much in a hurry to leave, with no time to go through everything with me. They did not know how many items they had delivered and had obviously not counted them.

(3) Some inventory numbers did not correspond to the content of the boxes, which seems to indicate that the inventory was not accurately done in NYC. Boxes from previous moves were not re-packed in Liberty boxes, as they should have been as per regulations in this matter. Some items were broken and pieces left behind in the apartment.

Liberty Transportation and their affiliates in France have both admitted in writing to the facts as listed above. Here is a quote from Liberty Transportation's President: "It is apparent that there was a breakdown of our processes which document the chain of custody of your shipment - both here in the US and also in France". A very worrying statement for customers, obviously.

In addition to these mistakes, Liberty Transportation handled the follow-up of the case in the most careless manner: not responding to emails, not answering to phone calls, not sending the requested information, reporting very poorly on action taken to locate the boxes, etc.

This was my 5th overseas move and I never came across such an unprofessional handling. Keep away.

Service cost: $7400

This has been the worst move we have had and we are professionals who have to relocate every five years.   Broken, missing items and square boxes are now round.  The storage facility they use is basically an unorganized mess even according to their claims person.  We paid 2k more to use who we thought was a reputable company only to have about 5700 in damage and missing items. Customer service doesn't care and you must make contacting them your full time job. I don't expect anything from them except learning a valuable lesson about if you want your household goods in shape and all there - do it yourself. United Van Lines is nothing but a rip off and horrible company.  They contracted fine loaders and unloaders but after your things leave your presence, they use a very bad storage company and I think all our things were riffled through and then tossed in a corner based on appearance of the boxes. They are thieves in the Oakland, Ca storage unit and I guess I will look on Ebay for my dining table, kitchen aid, expensive cookbooks, cracked TV and other items they stole. United does not care one bit about your goods or service. They are only there to take your money and that is it. Cross your fingers and hope your stuff arrives and isn't trashed.

Service cost: $5500

We had to pay for housing from November 19th to December 2nd because it took a long time for our furniture to arrive. We got $100 for delay of transport. Initially the salesperson said furniture would be delivered before Thanksgiving. Then, the driver was sick and no one wanted to take the job. Then, the truck broke down. Finally, got my furniture with scratches on two tvs and missing items. I submitted a claim but the big 70" tv was not covered because it did not have a scratch. It has noticeable finger marks on the lower edge and was hung professionally before the movers took it down. By the way, if you pack your own dishes and the box is smashed, they are not liable for broken dishes even though the box was broken because you packed it. Horrible.

Move size: 4+ Bedroom Home Service cost: $6000

Promised in 4-10 days. I am sitting in my new home 16 days later. No furniture, and United cannot tell me when it will arrive, because as of today, they have no one to drive it here. I paid super high price to United purposely to hire a premier moving company. It was irrelevant that I scheduled my move 4 months ago.

When I asked United Customer Service if I should just hire another company to pick up the load, the agent replied that it was a good idea. She also said I should have anticipated delays because of the peak summer moving season. Having now passed L about Day, United still has no driver to assign to the load.

Their last suggestion was that they might be able to send a partial load, and then the rest by container. When I asked why they don’t just send it all by container, TODAY, they said they don’t want to send the whole load that way because it is not the best, safest, or most secure way to send a load.

My exasperation and disappointment is through the roof.

Although I took my walker on my plane flight here, United was unmoved when I explained that my wheelchair was on the truck. They offered to rent me another one until they understood that it is a customized chair,..not easily replaced.

Cannot warn enough to not use UNITED.

Move size: 3 Bedroom Home Service cost: $7900

We have moved many times over 30+ years. Most have resulted in damage and/or lost items. Therefore on our last move we opted, at the advice of our move estimator, to purchase Full Value Protection. We followed the rules provided to have the driver note the items of most value on the inventory sheet. All went well until the load arrived at our destination but with only one man to help unload. Because of lack of room for the moving van on this street my husband and son unloaded the van and no one was available to mark off inventory numbers.

As we began to discover problems including damage and missing items we notified the moving management concerning claims. They suggested we take our time to be sure we had a complete list of problems before filing the claim which we did and they told us to start finding pictures of lost items and search for comparable values. A difficult task as some of the items were very scarce but I was able to obtain auction prices and pictures as close as possible. Finally, they told us a antique appraiser would visit us to make a report. Well, that never worked out so they ended up sending a furniture repair person instead that was not really qualified for the task he was given. He did make a repair to a very valuable table that did devalue the table but we felt like we had no choice in the matter. This same man with our help, as he really didn't understand, made a report and took copies of our photos. Not sure if he ever really submitted the report but a lot of time transpired - at least two months until we got a letter from claims. This letter stated that we would not receive anything for our claim because 1. we had thrown away some of the damaged items (untrue we still have those items in a box) and 2. we did not check off inventory when truck was loaded. Which was true but as I stated we could not do so.

I wrote several emails to three people involved in our claim. They told us many different stories in the beginning different from the final reasons I gave above. It didn't make a lot of sense to me that they sent out a furniture person and asked us to do all the research for values when they could do anything about the claim.

I continued to write them and in my last email I included all the confusing answers I had received from them as I had kept their emails to me. They have not responded. A letter to woman who advised me to purchase Full Value Replacement was never answered.

Move size: 4 Bedroom Home Service cost: $11759

Under no circumstances should you use United Van lines. They purposely low balled my estimate (straight talk price assurance is truly nothing of the kind), then six months later demanded an additional $3,000.00 and then 6 months after that demanded an additional $3,000.00! They kept coming up with a variety of excuses and really could care less about the customer experience. I will also be filing a formal complaint with the FMCSA as regards to their deceptive business practices. The actual movers themselves were very professional, but the bad taste left by the mafia-like collection tactics totally negates any goodwill they may have earned the company.

Move size: 4 Bedroom Home Service cost: $26000

To whom this may concern.

Working with William B Myer was just an honor, the driver Jose Varas worked on our system moving our house from Connecticut to South Carolina

The local technicians from William B Myer and also from United down here at South Carolina worked 110%. We highly recommend them to anybody that is moving out of state to use their service, it was just a nice piece of mind to know that we did not have to worry about any of the move.

By the way the price was right on and a good price

Regards

John and Sandra Corb

12-09-2020

Move size: 4+ Bedroom Home Service cost: $6400

Horrible, horrible company. Lost some of my items during the move. When going through their process denied any reimbursement, although I checked box stating "ALL ITEMS NOT RECEIVED". They say I should've itemized what was missing. With over 400 asset tags, that would've taken a week while the driver waited. Just insane. No one replies to a call request, all email replies are standard pre-existing replies.

This move was almost $13k, and they can't even treat you like a customer. You are the enemy after they collect their money. DO NOT USE.

Move size: 3 Bedroom Home Service cost: $12550

We used United Van Lines to move cross country in June 2021 from Chicago to Dallas. Through United Van Lines I was assigned a local agent in Chicago to coordinate my move: Armstrong relocation. When we received our stuff in Dallas, all the boxes were damaged since they didn’t tie/secure the treadmill. Our mattress was ripped and some furniture was damaged. Our Treadmill was damaged beyond repair. I filed a claim in August and United Vanlines still hasn’t settled the claim, even though they have already picked up the damaged Treadmill for junk. I filed a dispute with my credit card company to block the payment for the claim amount, since they were not responsive and were hoping that would put pressure to help resolve my claim, but looks like they don’t care. While I received a credit for the claim amount, I would like to close this matter, but they have stopped to responding and won’t communicate with me anymore. Do not hire this company for your move.

Move size: 4 Bedroom Home Service cost: $7500

I lost the entire contents of my move. A wheel bearing fire caused the fire an hour after departing from my home. I was not told of the location of my items for several days. I was eventually sent phots, only to discover the entire contents of my belongings and one other family, wad tossed into a giant dumpster, making it impossible to retrieve any salvageable items. Claims representatives were impersonal and uncaring. I was never told to insure my items at the true replacement cost, resulting in a personal loss of over $60,000

Move size: 3 Bedroom Home Service cost: $11800

My move was from Spokane WA to San Antonio TX I was promised my household goods no later than 7 May. When my goods were picked up I was told I would be given a delivery date the next day. It is the 3rd of May and I still do not have a delivery date. If it is late United Van Lines reimburses 100 dollars a day What a joke That doesn’t even pay for one day in a hotel. This is the most unorganized company I have ever dealt with. I have moved many times in my life and this is the worst experience ever. I am paying over 10 grand for this move and the customer service is non existent. When booking a move I would expect all pieces of my move in place before picking up my household goods. A driver was assigned just a few days ago. Moving is stressful enough and United Van Lines has made my stress level even worse. From Christopher Wells who gave me the estimate to Sara Carazos in Austin the service has been the worst. Anyone planning a move make sure you get all the moving parts verified before booking. Beware of United Van Lines A lot of promises made and no follow through.

Move size: 2 Bedroom Home Service cost: $10457

Predatory business practices at Unigroup and United Van Lines and their local agent, Conejo Valley Moving and Storage/Blue Chip, flows from top down and even reaches to the receptionists answering calls. Do not use United Van Lines or their local agent Conejo Valley Moving and Storage if you value your belongings, your departure home, or your destination home. Our move in June 2022 was one headache after another because we trusted United Van Lines since we have had positive moves with them in the past. Conejo Valley Moving and Storage use their affiliation with United Van Lines to get business, then destroy your belongings, and slap you in the face on their way out.

The movers and packers were unprofessional to say the least. Their packing crew only packed our home for a few hours, leaving over 50% unpacked. After multiple discussions with the sales person, one packer showed up on the day of the move who threw items in boxes without any packing materials, resulting in damaged and shattered items. The movers incessantly bickered and argued while disassembling and moving our furniture. Their hostilities got worse as they broke multiple pieces of our furniture.

When the disaster that was our move finally came to an end, we were forced to initial and sign a one-page paper with an illegible font size. We objected signing multiple times as we could not read the document. The female mover forcefully stated that she and the two male movers who remained with her would not leave until the document had been signed, pushing the paper over to us and pointing her pen tip to the areas requiring our signature. We had three strangers in our house demanding at 8:00 PM PST to sign a document we cannot read – predatory business practices.

They absolutely do not care about the damages they caused. They have a one woman show claims person in Louisiana, but we are sure she is not there. None of our calls to her number connects, and the recording from the phone company states the international call cannot be completed. International? Last we checked, Louisiana hasn’t seceded from the Union and become its own country. More likely someone overseas handling their claims with some forwarding call going on. It took this so called company over a week to pick up our certified letter. Calls and emails to the company owner, Dennis Doody, have gone unanswered. It sure looks like he is avoiding contact with clients just like the claims adjuster.

We even contacted United Van Lines. They say all the right things but refuse to do anything to remedy the situation they contributed to putting us in. It is apparent Unigroup, United Van Lines, Blue Chip, and Conejo Valley Moving and Storage have complete disregard for their customers and for righting the wrongs they have caused.

Move size: 4+ Bedroom Home Service cost: $5000

They misplaced 12 items on our move.

Now 1 month later they seem to have found some of them and still have not delivered them. They, as is their practice, are falling back on their overflow shipment clause to not pay anything for their inability to do what they were contracted to do. In addition, they destroyed a large number of valuable antiques after we paid for "safe storage" for a couple of years , as we got stuck in the Covid building delays on our new house. Now we are getting the runaround on our claims.

So, if you want to get you stuff delivered when your mover is contracted to and you don't want your antiques delivered as a pile of kindling then do not use Suddeth/United.

Move size: 4 Bedroom Home Service cost: $19000